This Shipping and Delivery Policy applies to services offered by Moms of Kochi, such as event tickets, membership benefits, and digital or physical items related to our programs. As a service-based community, our “delivery” focuses primarily on ensuring you receive timely access to purchased services or digital content rather than physical goods.
1. Service Confirmation and Delivery
- Order Confirmation: Upon purchasing a Moms of Kochi service, you will receive a confirmation email outlining the details of your order, including event details or membership benefits. Please review the confirmation to ensure accuracy.
- Digital Access: For services that provide digital content (such as tickets, membership benefits, or downloadable resources), access will be provided through email, our website, or a members-only platform. Delivery of digital items is generally instantaneous upon payment confirmation, but please allow up to 24 hours.
- Physical Items: If the service includes physical items (e.g., event kits or materials), these will be delivered based on the schedule communicated at the time of purchase.
2. Delivery Timeline
- Event Tickets and Membership Benefits: Access to event tickets and membership benefits is typically provided immediately upon confirmation. If you experience any delay, please contact our support team for assistance.
- Digital Products: Digital downloads or resources are usually delivered via email or a download link within a few minutes of purchase. In rare cases, delivery can take up to 24 hours due to technical reasons.
- Physical Deliveries for Event Kits or Materials: For services that include physical items, delivery timelines will be specified during purchase and are generally expected within 5–7 business days, depending on your location.
3. Shipping Fees (for Physical Items Only)
For services that involve the delivery of physical items, such as event kits:
- Domestic Delivery: Shipping fees, if applicable, are calculated based on your location and will be displayed at checkout.
- Free Delivery: During certain promotional periods, we may offer free shipping on specific services or products. Details will be clearly communicated.
- International Delivery: Currently, we do not offer international shipping for physical items associated with our services.
4. Service Access and Tracking
- Digital Services: For digital services, links or access information will be sent to your registered email address. Please ensure this email is accurate, as Moms of Kochi is not responsible for delays due to incorrect email addresses.
- Tracking for Physical Items: If your service includes the shipment of a physical item, you will receive a tracking number once it ships. This will allow you to monitor the delivery progress.
5. Failed Delivery and Address Issues
For physical deliveries associated with Moms of Kochi services:
- Incorrect Address: Please ensure that your delivery address is correct at checkout. Moms of Kochi is not responsible for items lost or undeliverable due to incorrect address information.
- Missed Delivery: If delivery attempts fail due to recipient unavailability, the carrier may either attempt redelivery or return the item to us. Additional charges may apply for redelivery.
- Returned Items: If an item is returned due to incorrect address or failed delivery attempts, additional fees may apply to resend it.
6. Refunds and Cancellations
For information on cancellations or refunds, please refer to our [Cancellation and Refund Policy].
7. Contact Us
If you have any questions or concerns regarding this Shipping and Delivery Policy, feel free to reach out:
Moms of Kochi
[MNB Business Hub, Ambattu, Ambalamugal, Ernakulam, Kerala-682302]
Email: [admin@momskochi.in]